Complaint Notice

If you have a problem with the services provided by this credit union, please contact us at:

Keystone Credit Union
11877 County Road 492
Tyler, TX   75709
or
P. O. Box 4970
Tyler, TX   75712
903-882-4343

This Credit Union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department.  Any member wishing to file a complaint against the Credit Union should contact the Texas Credit Union Department through one of the means indicated below:

Texas Credit Union Department
914 East Anderson Lane
Austin, TX   78752-1699
Phone (512) 837-9236 ~ Fax (512 832-0278
Email:  complaints@cud.texas.gov
Website:  http://www.cud.texas.gov/page/file-a-complaint-against-a-credit-union

Please note that the Department does not have authority to resolve contractual disputes or undocumented factual disputes between a member and this credit union.  If your dispute is of this nature, you may want to consult with legal counsel regarding your right to resolve the situation.